Effective: December 1, 2016
Like most website operators, we collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, mobile device type, mobile device ID, language preference, referring site, date and time of each visitor request, duration of use, and information about the way our visitors use and navigate through the Site and the Service. Our purpose in collecting non-personally identifying information is to better understand how our visitors use our websites and services, and to optimize the Site and the Service. We also collect potentially personally-identifying information like Internet Protocol (IP) addresses. We only disclose logged in user IP addresses under the same circumstances that we use and disclose personally-identifying information as described below. Depending on how visitors to the Site choose to interact with us, we may also gather additional personally-identifying information. The amount and type of information that we gather depends on the nature of the interaction. For example, in order to request a quote for an electronic ticket (a “Ticket”), you must submit the Ticket to us, including the information set forth on the Ticket, which may include the ticketholder's name, address and other information. In order to receive the purchase price for a Ticket we have purchased from you, or to pay for a Ticket you have purchased from us, you must register through our application to establish an account with us and provide personal and financial information required to process the transaction. You may also provide us with information when you contact us for help or additional information. In each case, we collect such information only insofar as is necessary or appropriate to fulfill the purpose of your interaction with us. We do not disclose personally-identifying information other than as described below. We may collect statistics about the behavior of visitors to the Site. However, we do not disclose personally-identifying information other than as described below.
Any of the information we collect from you may be used in one or more of the following ways:
We may use non-personally identifiable information for marketing or advertising purposes.
Note: If at any time you would like to unsubscribe from receiving future promotional emails, you can do so at any time simply by using an email's unsubscribe function.
We offer the use of a secure server. All supplied financial or other sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database, where it is accessible only to those who are authorized with special access rights to such systems and who are required to keep the information confidential. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.
After a purchase transaction, we retain your financial information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, or assist with any investigation.
We disclose potentially personally-identifying and non-personally-identifying information only to those of our employees, contractors, service providers (who are under contract to help with our business operations, such as fraud detection, payment processing and other services), and affiliated organizations that (i) need to know that information in order to process it on our behalf or to provide the Service, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors, service providers and affiliated organizations may be located outside of your home country; by using the Site, you consent to the transfer of such information to them. In addition, we may disclose potentially personally-identifying and non-personally-identifying information (but excluding financial information) to event organizers that have requested such information in connection with your use of the Service to purchase or sell Tickets to the related event, and that have agreed not to disclose the information to others.
In order for us to sell a Ticket we have purchased from you, we disclose at a minimum the information set forth on the Ticket to the third-party purchaser or third-party service providers that facilitate the sale of the Ticket. We may also disclose to such third parties additional personally-identifying information, but only to the extent necessary to complete such sale. We do not control the privacy policies of such third parties, and you are subject to the privacy policies of such third parties where applicable.
Other than to our employees, contractors, service providers affiliated organizations, third-party purchasers, and third-party service providers, and event organizers as described above, we disclose potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request; when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, or the property or rights of third parties or the public at large; or to investigate fraud. We may provide non-personally identifiable information to other parties for marketing, advertising, or other uses.
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), and we do not collect any information from anyone under 13 years of age. The Site and the Service are directed to people who are at least 18 years old or older.
We participate in and comply with the EU-US Privacy Shield Framework principals as documented here regarding the collection, use, and retention of personally identifiable information. The list of participating organizations can be found here.
Our independent recourse mechanism for any disputes related to Privacy Shield is JAMS.