FAQ

How do I get tickets?

A:

  1. Find the event you want tickets to on uselyte.com. Select the ticket type, ticket quantity, and enter your payment information.
  2. When you submit your ticket request, you'll join a line of fans waiting for tickets. Lyte processes payment as soon as tickets become available.
  3. Cancel at any time before your request is fulfilled.
  4. Lyte will email you as soon as your tickets are ready. If your ticket request cannot be fulfilled, you will not be charged.

Am I guaranteed a ticket when I request a ticket?

A:

No. A ticket request is not a guarantee for a ticket. The number of tickets sold to the Exchange and your place in line for tickets (for each ticket type) determines whether your request can be fulfilled. If you do not receive a ticket, you will be notified when the Exchange closes and you will not be charged.

What happens after I request tickets?

A:

  1. You'll receive an email confirmation.
  2. Your request will be automatically fulfilled as soon as matching tickets are available. Your card will be charged and your order will be sent to your email.
  3. Tickets will be delivered based on the method displayed during checkout. The ticket delivery method varies by event.

How long do I have to wait before my request is fulfilled?

A:

Wait time depends on ticket availability (how many tickets are sold to the Exchange by other fans), how many tickets you reserve, and how many fans are ahead of you in line for tickets (there are separate lines for each ticket type). Lyte Exchanges usually continue until about four hours before doors open to the event. You will be notified whether or not tickets are available before the Exchange closes. To increase your chances of getting a ticket, request tickets as soon as possible and request quantities of one or two tickets.

Where are these tickets coming from?

A:

All tickets are sourced from original ticket holders and are 100% verified for authenticity.

Can I cancel my request before it’s fulfilled?

A:

Yes. Click "Need to cancel?" from your confirmation email. On the status page you can cancel your request before it's fulfilled. You will lose your place in line if you cancel. All cancellations are final.

Can I cancel my request after it's fulfilled?

A:

Requests cannot be canceled or refunded after they're fulfilled. You can request to sell your tickets back to the Exchange if it's still open.

How will tickets be delivered?

A:

Tickets will be delivered based on the method displayed during checkout. The ticket delivery method varies by event.

Why do I see a charge on my statement immediately after I request tickets?

A:

The $0 or $1 pending charge is a temporary authorization. As soon as tickets become available, Lyte will complete the charge. If you cancel your request or tickets aren't available, the pending charge will be canceled automatically within an hour.

What happens if my card is declined?

A:

Please make sure you enter information for a valid card during the checkout process. Since there are many other fans waiting for tickets, Lyte can only accept orders associated with a valid card.

What happens if the card I used to request tickets expires before my reservation is fulfilled?

A:

Contact support@uselyte.com to get help updating the card associated with your ticket request.

Can I update my request for more or less tickets?

A:

Unfortunately, ticket requests cannot be updated. If you need to make a change, you can cancel your ticket request and submit a new request. Please keep in mind this may decrease your chances of getting a ticket because your new request will be at the end of the line.

How do I know that my credit card information is safe? What happens to my credit card information?

A:

Lyte does not store your credit card information. Our payments are processed by Stripe. Lyte is PCI-DSS compliant.

Why are tickets priced above face value?

A:

There are more people requesting tickets than seats available. However, prices through Lyte's Exchange are always better than prices on unofficial resale sites. And all tickets sold through the Exchange are 100% guaranteed.

What is Lyte's ticket guarantee?

A:

All of our tickets are 100% verified to be authentic.

How can I reach you?

A:

For any questions or comments about the Exchange, send us an email at support@uselyte.com. If you have questions about a specific order, please include your Order Number.